Reduce telephony costs with VoIP calling
Scalable telecoms grow and shrink with your business needs
Unified communications improve information flow throughout the business
Call management and reporting to increase productivity
Reliable, Secure Telephony Systems for London Businesses
Despite the explosion of new communications channels – email, social media, instant messaging – many customers still prefer the telephone. Telephony remains a vital channel for keeping in touch with colleagues – particularly as businesses move towards a more flexible operating model with increasing numbers of employees working off-site.
Your business needs a reliable, fully-functioned telephone system that will flex and grow as you do. And which will help to keep your phone bills as low as possible.
Computers in the City (CitC) has been working with London businesses for more than 20 years, providing installation, support and maintenance services for their VoIP phone systems.
Scalable Telecoms Systems
Because hosted VoIP phone systems are billed on a per user or per extension basis, you never pay for additional, unused capacity “just in case” it is needed at some point in the future. Extra extensions can be added and removed within seconds too, so the phone systems scales as quickly as your business.
Future Proof Telephony
Built on Cloud technologies, your VoIP phone system can be upgraded instantly to add new features and functions as they become available. Unified communications also offers new ways for your business to connect with customers and colleagues, ensuring the message always gets through.
The telecoms needs of your business will change as your business flexes and grows – and you need a platform capable of keeping pace. From a handful of seats, to several thousand extensions, CitC can recommend a telephony solution to fit.
Our consultants can also carry out deployment of telephone handsets, hardware and control software, ensuring everything is completely ready to use. We also provide ongoing support to keep your phone system operating optimally.
Modern telephony extends far beyond the phone handset on your desk. Unified communications systems provide a single point of contact for your employees that extends over a range of devices and applications. An incoming phone call can be routed seamlessly to their mobile for instance, or a voicemail can be forwarded as an email attachment.
Email and instant messaging support add further connectivity options, so that all of your employees can be contacted at all times.
VoIP telecoms systems offer distinct advantages over traditional ISDN, not least a significant reduction in cost. Where ISDN relies on a specialist connection, VoIP telecoms can be transmitted securely across standard, low-cost broadband connections.
This secure routing means that many calls between similar systems are completely free, helping to further reduce phone bills. CitC consultants will help you understand the various options and how they are best deployed to make maximum savings.
Knowing how your phone system is being used will also help to plan for future expansion or cost savings opportunities. Our experienced telecoms engineers can assist with configuring call reports and routing groups to help maximise productivity and reduce wastage.
“It’s easy to find yourself at the back of the queue when you’re a smaller firm. That is not an experience we have ever suffered with CiTC, which has always provided us with the highest levels of customer service. Whether we have been overseas with laptop troubles or at home with server issues, CiTC has been understanding, responsive to our needs and has had us up and running again quickly… which is rather important when you’re in the communications business.”
Gordon Puckey, MD
Managing Director Phoenix Financial PR
“We have used the services of CitC for many years and rely on their help and expertise to support our business and to help us innovate. We can always rely on them to “go that extra mile”. They are a key business partner.”
“We have had an excellent working relationship with CitC for a period in excess of 14 years. This has involved a continuous programme of routine IT and Communications support but we also placed great reliance on CitC to take control of our systems requirements for two major office moves and the establishment of a new satellite office. With thanks to CitC these one-off projects were accomplished very successfully.”
“I should like to take this opportunity to thank you for providing an excellent service and for all your help in kitting out our new offices. I think it is true to say we could not have done it without you.”
“We can always depend on the team at Computers in the City to be proactive and keep our systems secure and running. They respond promptly and effectively to our needs and provide excellent customer service. We have been a happy customer for over 2 years”
“Always to the rescue, you guys. I am so grateful to your fantastic team, brilliant.”
“Just wanted to say a big thank you to all of your team that have worked so hard to get us back up and running since the world ended on Tuesday night.”