Services

IT Support Services

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Helpdesk Response Times Under 1 Hour

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Unlimited remote support

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Low cost access to enterprise-class expertise

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Providing IT support services to City clients for 20+ years

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Complete IT Support Services For London Companies

Access to fast and reliable IT services are essential to the smooth running of your business. Small business IT services from Computers in the City deliver the assistance you need, exactly when you need it.

The CitC Helpdesk is available from 8am until 6pm Monday to Friday (with 24×7 service being available at an additional cost) and is staffed by fully-trained IT support engineers who are ready and waiting to help with any technical issue. With SLA response times of under 1 hour, faults and problems are solved quickly and with minimal trouble to your operations.

CitC is your single point-of-contact for all things related to IT support in London. From general usage questions through to major IT issues, we are here to help. To help resolve issues as quickly as possible, we also liaise with third parties like your ISP and telecoms provider where additional input is required.

We see every call – internal and external – through to completion, so you can focus on growing your business and customers.

End-to-End Coverage

Receive support for all your IT systems and software. Our IT support engineers answer questions, troubleshoot and resolve failures, and liaise with third parties so you can focus on your business and customers.

Proactive IT services & Monitoring

Identifying and resolving issues as early as possible is crucial to minimising effects on system performance and business productivity. Our engineers constantly monitor and optimise your infrastructure to reduce risk and help you realise greater returns on IT investment.

How Can We Help You?

We offer unlimited IT support services with quick responses from our helpdesk team. This means you will always have access to our team of experts, who are on hand to help with a range of IT challenges. Our higher tier packages also include unlimited visits from our onsite engineers.

On first contact, we conduct an audit of your existing IT while offering some free support. If you choose to engage us, we create a strategic roadmap for you of how best to achieve optimum performance and keep operations productive and secure. Once agreed, we then follow this plan while carrying out active monitoring and ongoing support.

Instead of having to deal with multiple vendors for bespoke software, web hosting or cloud services, we bring all this together and manage third-party vendor relationships for you ourselves. This will save you a great deal of time while helping to make your operations more streamlined and efficient.

As experts in the Cyber Essentials framework, we are able to guide you through the process of gaining a Cyber Essentials certificate. We also offer GDPR consultancy, helping your organisation to achieve GDPR compliance via the implementation of technical solutions that result in better data management and security practices.

With IT services from Computers in the City, your London business can have its own IT department available exactly when you need it. This is a more efficient and cost-effective way of running a company as our services can be tailored to meet your precise needs with the help of a dedicated engineer, account manager, or even a whole IT support team.

As companies become increasingly reliant on data, ensuring processes are in place to safeguard this critical business information is more important than ever. From network to security to antivirus and malware, any complete IT services program must include cybersecurity as an essential component, and we are happy to offer a preliminary audit of your setup for free.

Our IT Support Services

Our IT services cover all key areas to support the smooth running of your business, allowing you to improve your productivity while reducing stress.

Managed IT ServicesManaged IT Services

IT support services can be more efficient and cost effective when they are managed from a single location. This also improves security and the customer experience.

Data & BackupData & Backup

Data is at the core of every business, so it is vital to keep it organised and secure. We make sure all sensitive data is always backed up while helping you to plan for the unexpected.

Cyber SecurityCyber Security

Cyber crime is continually increasing so all organisations need to make extra efforts to combat this growing threat. Computers in the City makes sure your company stays protected.

Cloud SystemsCloud Systems

Every cloud migration needs to be carefully planned to ensure success. We can help you to identify and implement the most cost-effective and efficient cloud-based solutions.

GDPRsGDPR

GDPR compliance is a requirement for many businesses operating in or outside of the European Union. We offer expert consultancy in all areas related to GDPR.

Network ServicesNetwork Services

CiTC will help your business to build a network to meet both your current and future needs, while managing the system and securing it against threats.

IT RelocationIT Relocation

When your company moves office you want to keep delays and disruptions to a minimum. We promise a relocation service that makes the move simple and easy.

Remote WorkRemote Work

With the ever-increasing shift to remote work, businesses need to adapt to this new environment. CiTC can help ease this transition by consulting on all areas of remote work.

If you have any concerns about other IT services not listed here, please get in touch with our IT services team and we will be sure to find a solution to meet your needs.

Client Testimonials

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Get The IT Support You Need Today

To learn more about how our network services can help you reach your strategic goals, please get in touch.