Helpdesk Response Times Under 1 Hour
Unlimited remote support
Low cost access to enterprise-class expertise
Providing IT support to City clients for 20+ years
Complete IT Support Services For London Companies
Access to fast and reliable IT services are essential to the smooth running of your business. Small business IT services from Computers in the City deliver the assistance you need, exactly when you need it.
The CitC Helpdesk is available from 8am until 6pm Monday to Friday (with 24×7 service being available at an additional cost) and is staffed by fully-trained IT support engineers who are ready and waiting to help with any technical issue. With SLA response times of under 1 hour, faults and problems are solved quickly and with minimal trouble to your operations.
CitC is your single point-of-contact for all things related to IT support in London. From general usage questions through to major IT issues, we are here to help. To help resolve issues as quickly as possible, we also liaise with third parties like your ISP and telecoms provider where additional input is required.
We see every call – internal and external – through to completion, so you can focus on growing your business and customers.
Receive support for all your IT systems and software. Our IT support engineers answer questions, troubleshoot and resolve failures, and liaise with third parties so you can focus on your business and customers.
Proactive IT Support & Monitoring
Identifying and resolving issues as early as possible is crucial to minimising effects on system performance and business productivity. Our engineers constantly monitor and optimise your infrastructure to reduce risk and help you realise greater returns on IT investment.
How Can We Help You?
We offer unlimited IT support with quick responses from our helpdesk team. This means you will always have access to our team of experts, who are on hand to help with a range of IT challenges. Our higher tier packages also include unlimited visits from our onsite engineers.
On first contact, we conduct an audit of your existing IT while offering some free support. If you choose to engage us, we create a strategic roadmap for you of how best to achieve optimum performance and keep operations productive and secure. Once agreed, we then follow this plan while carrying out active monitoring and ongoing support.
Instead of having to deal with multiple vendors for bespoke software, web hosting or cloud services, we bring all this together and manage third-party vendor relationships for you ourselves. This will save you a great deal of time while helping to make your operations more streamlined and efficient.
As experts in the Cyber Essentials framework, we are able to guide you through the process of gaining a Cyber Essentials certificate. We also offer GDPR consultancy, helping your organisation to achieve GDPR compliance via the implementation of technical solutions that result in better data management and security practices.
With IT support from Computers in the City, your London business can have its own IT department available exactly when you need it. This is a more efficient and cost-effective way of running a company as our services can be tailored to meet your precise needs with the help of a dedicated engineer, account manager, or even a whole IT support team.
As London companies become increasingly reliant on data, ensuring processes are in place to safeguard this critical business information is more important than ever. From network to security to antivirus and malware, any complete IT support program must include cybersecurity as an essential component, and we are happy to offer a preliminary audit of your setup for free.
Our IT Support London Services
Our IT services cover all key areas to support the smooth running of your business, allowing you to improve your productivity while reducing stress.
Managed IT Services
IT support services can be more efficient and cost effective when they are managed from a single location. This also improves security and the customer experience.
Data & Backup
Data is at the core of every business, so it is vital to keep it organised and secure. We make sure all sensitive data is always backed up while helping you to plan for the unexpected.
Cyber crime is continually increasing so all organisations need to make extra efforts to combat this growing threat. Computers in the City makes sure your company stays protected.
Every cloud migration needs to be carefully planned to ensure success. We can help you to identify and implement the most cost-effective and efficient cloud-based solutions.
GDPR compliance is a requirement for many businesses operating in or outside of the European Union. We offer expert consultancy in all areas related to GDPR.
CiTC will help your business to build a network to meet both your current and future needs, while managing the system and securing it against threats.
When your company moves office you want to keep delays and disruptions to a minimum. We promise a relocation service that makes the move simple and easy.
With the ever-increasing shift to remote work, businesses need to adapt to this new environment. CiTC can help ease this transition by consulting on all areas of remote work.
Frequently Asked Questions
We’ve put together a list of FAQs, but if you can’t see an answer to a question you have, just contact us here.
Our offices can be found in the City of London at Finsbury House, Finsbury Circus, and we serve the Greater London area and the South East.
Yes, our IT support engineers can arrive at a specified location for on-site assistance or they can alternatively provide remote guidance.
We have been providing a high level of IT support services to London for more than 20 years.
Our regular helpdesk is open from 8am to 6pm from Monday to Friday, but we do offer an additional service that is open at all times.
Let’s have a chat
Get in touch to speak personally with one of our Directors to discuss your needs.
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“It’s easy to find yourself at the back of the queue when you’re a smaller firm. That is not an experience we have ever suffered with CiTC, which has always provided us with the highest levels of IT support services. Whether we have been overseas with laptop troubles or at home with server issues, CiTC has been understanding, responsive to our needs and has had us up and running again quickly… which is rather important when you’re in the communications business.”
Gordon Puckey, MD
Managing Director Phoenix Financial PR
“We have used the IT support services of CitC for many years and rely on their help and expertise to support our business and to help us innovate. We can always rely on them to “go that extra mile”. They are a key business partner.”
“We have had an excellent working relationship with CitC for a period in excess of 14 years. This has involved a continuous programme of routine IT and Communications support but we also placed great reliance on CitC to take control of our systems requirements for two major office moves and the establishment of a new satellite office. With thanks to CitC these one-off projects were accomplished very successfully.”
“I should like to take this opportunity to thank you for providing excellent IT services and for all your help in kitting out our new offices. I think it is true to say we could not have done it without you.”
“We can always depend on the IT support London team at Computers in the City to be proactive and keep our systems secure and running. They respond promptly and effectively to our IT support needs and provide excellent customer service. We have been a happy customer for over 2 years”
“Always to the rescue, you guys. I am so grateful to your fantastic IT support London team, brilliant.”
“Just wanted to say a big thank you to all of your IT support London team that have worked so hard to get us back up and running since the world ended on Tuesday night.”