If you’ve never outsourced IT work before, then it can be difficult to know what to look for. For SMEs, especially, much of what you learn in business is achieved through trial and error. This, of course, is not what you want from your outsourced services. You need to be certain that they’re going to provide a consistently excellent service, day in and day out. How, then, can you be certain that the work you receive will meet your exacting standards?
In our experience, there are a few simple ways to check that your IT services are in good hands. These are the things you should be researching and the questions you should be asking before you make your final decision.
Relationship
The first thing to look for in an IT outsourcing partner is someone that you can work with. The personality, and professionalism of the Account Director for your company will be crucial to success. IT issues require an unflappable, solution orientated, friendly partner, so it is worth taking the time to get to know local providers.
Response times
When an issue arises it is key to your business that it is resolved quickly. IT outsourcing companies with very wide geographical reach may not be able to send someone to fix your system until it is too late. You should look for a partner that can solve your IT issues in minutes rather than days.
Knowledge is power
It might seem obvious, but checking up on the IT knowledge of the outsourced staff is an absolute essential. There’s no harm in treating an enquiry like an interview; you’ll be paying them after all! Prepare a list of basic and complex IT questions, including things that are likely to come up on a regular basis in your office.
Staffing levels
Don’t be afraid to ask how many people work for the company you’re considering. As attractive as a friendly two-man setup might be, you need to know that there’s always going to be somebody available to take your call. After all, you’re not their only client.
Tailored services
Negotiate a contract that works best for you and your company’s needs. Company money should always be invested wisely, and it’s pointless to pay for services that you’re never going to need. A good outsourcing company will be willing to talk through exactly what you’ll need, and won’t ever overcharge you.
Experience
Ask the companies you’re considering how much experience they have in the IT industry. The last thing you want is the new kid on the block looking after your IT support and services. Not only does experience bring with it a wealth of knowledge, but it also means that you’re unlikely to throw anything at them they haven’t seen before.
When it comes to knowledge and experience, Computers in the City has got plenty of both. We have been in operation for 21 years, providing a range of support and services to businesses in the City of London and the West End. Get in touch today and we’ll be happy to answer any questions you might have.